1. Q: My friend/family member has an alcohol and/or drug problem, where can they go for help?
   
   A: They can call their nearest outpatient program.  A counselor from the program will meet with them to do an assessment and set up a treatment plan.  This could be treatment at the outpatient program or a referral to a different service that would best meet their needs (for example a residential rehab program). If they have insurance, they should call their insurance company who will direct them to services.
   
   Click here for a list of outpatient programs and contact information, or call the COAD Group at: 1-800-917-1117 for the telephone number of the nearest program.
   
   
2. Q: Where can I get a list of AA/NA meetings?
   
   A: Meeting information can be obtained through The COAD Group at 1-800-917-1117.
   
   
3. Q: I think my child may be using drugs, what should I do?
   
   
   A: The COAD Group at 1-800-917-1117 is funded by the Department of Drug and Alcohol Services to provide drug and alcohol information and referral to citizens. They can provide you with information about the signs and symptoms of substance use as well as give you resources for help.
   
   
4. Q: I don't have any health insurance, how can I get treatment for myself or my family members substance abuse problem?
   
   
   A: County funding assistance is available for drug and alcohol treatment. The first step is to contact the closest drug and alcohol outpatient program, Click here for a list of outpatient programs for a list of these programs .   The outpatient program will complete an assessment, make any referrals necessary (e.g. to residential rehab) and arrange for funding assistance from the Chester County Department of Drug and Alcohol Services.
   
   
5. Q: My health insurance will not pay for drug and alcohol treatment, what should I do?
   
   
   A: Pennsylvania law requires that most insurance plans provide drug and alcohol treatment coverage.  It is important that you understand what your coverage is and that you appeal any decisions by the insurance company that do not provide you with the full benefit to which you are entitled.  The Department of Drug and Alcohol Services funds an Insurance Advocacy Service.  This service can be reached by calling 1-800-221-6333.  The advocate’s role is to help you obtain the benefit you are entitled to.
   
   
6. Q: I've been arrested for Driving Under the Influence (DUI) what should I do?
   
   
   A: The COAD Group runs the County's Alcohol Safe Driving Program. Information regarding DUI arrests can be obtained by calling them at 1-800-917-1117.
   
   
7. Q: Is drug and alcohol treatment confidential?
   
   
   A: There are strict state and federal laws covering the confidentiality of drug and alcohol treatment records. No one may be given information about your participation in drug and alcohol treatment without your specific written consent.
   
   
8. Q: My church group is interested in a speaker to address alcohol, tobacco and other drug issues, can you tell me where to go for help.
   
   
   A: The COAD Group is funded by the Department of Drug and Alcohol Services to provide drug and alcohol prevention services to the community. You can contact them for information on speakers at 1-800-917-1117. Additionally, if you have a drug and alcohol treatment program in your area they will often provide speakers for local community groups.
   
   
9. Q: My organization is sponsoring a health fair, where can I get pamphlets, brochures and other information regarding alcohol, tobacco, and other drugs to distribute?

A: The COAD Group at 1-800-917-1117 is funded by the Department of Drug and Alcohol Services to provide information to the community. They can be contacted to obtain pamphlets, etc.